Digital Analyst

  1. Full-time, permanent opportunity based in our Melbourne office
  2. Be part of a team that values great engineering principles and practices
  3. Solve real customer problems with autonomy, self-direction and a healthy work-life balance

The Role

Qantas Hotels believes that the best creativity comes when a diverse group of people work together to reach a shared objective. We form cross-functional Product Teams, focused on data and employing modern agile and lean practices to maximise customer value.

We are a small Qantas Group company. We operate an accommodation business offering 2.5 million hotel and Airbnb listings to Jetstar and Qantas travellers. We enjoy all the support and advantages of being part of one of Australia’s most successful and loved brands, but operate like a small, nimble digital product company. Our core purpose is to provide a seamless and rewarding accommodation experience for every Qantas Group traveller.

Qantas Hotel’s commercial strategy and data-driven product process relies on data that is well-defined, accurate and consumable.

As part of the Strategy, Data and Insights team, you’ll be responsible for managing digital analytics and reporting for Qantas Hotels’ websites, with the view to improving revenue, conversion rate, and customer experience. You will work closely with Product Managers, Engineers, and Marketing, enabling decision making on product development, experiments and marketing efforts. You’ll manage implementation and tagging of Google and Adobe Analytics, analyse how different customer groups experience and navigate through the hotels site and create engaging, easily interpretable and memorable ways of visualizing data.

Whilst this is a Melbourne-based role, it requires some travel to foster collaboration with Sydney-based Qantas teams.

Who you are

  1. Data-driven - you seek out both quantitative and qualitative data when making decisions and have outstanding analytical skills
  2. Excellent communication skills and ability to interact with all levels of end users. You love to help, to teach and to collaborate.
  3. You have a strong business acumen - are able to identify commercial opportunities, understand how the work we do affects business outcomes and manage priorities with this in mind.
  4. You are always learning, open-minded, collaborative, willing to experiment with new ways of doing things and open to receiving and providing constructive feedback.
  5. You are a communicative individual that doesn’t shy away from voicing your opinion and engaging in technical and business discussions alike

Experience you'll bring

  1. Tertiary qualified in business, statistics, economics, maths, software or related.
  2. At least 3 years digital, preferably e-commerce, experience, travel or marketplace experience a plus.
  3. Experience with web and transactional insight reporting.
  4. A strong understanding of digital best practice.
  5. You’re the Google Analytics guru, able to bring us up to best practices and educate others. Experience with G360 and Adobe Analytics would also be desirable.
  6. Experience with Tableau, SQL, Adobe Audience Manager or other business intelligence tools is a plus.

What You’ll Do

Digital Reporting:

  1. Responsible for the effective management and delivery of accurate and actionable insights from digital channels to the team and wider organisation
  2. Set up dashboards for reporting on vital metrics.
  3. Attribution analysis, data modelling, cross-channel reporting & measurement.
  4. Identify and articulate opportunities for optimisation to improve revenue, conversion rate and customer satisfaction

Management of Web Analytics Platforms:

  1. Proactively identify areas of improvement to deliver consistent and accurate tracking.
  2. Collaborate with stakeholders to identify new data capture requirements and work with engineers to execute.

Experiment tracking:

  1. Assist Product Managers in set up and analysis of digital experiments

Facilitate “self service” reporting:

  1. Empower and educate the team to use the available tools.

If you're interested in joining our team, please get in touch. We'd love to hear from you.

Apply now

About Qantas Hotels

Qantas Hotels (formerly Hooroo) is a wholly-owned Qantas Group company that offers accommodation to Qantas and Jetstar customers. Despite being a relatively new business, we help thousands of customers choose the best accommodation option every day and are well positioned to continue that impressive growth.

We’re incredibly proud to be part of the larger Qantas Group family and are equally proud of our unique culture of operating like a nimble, highly autonomous, outcome-focused digital product company. Despite our products carrying the Qantas and Jetstar brands, we’re a newcomer and underdog in a fiercely competitive accommodation marketplace and we relish the opportunity to capitalise on our competitive strengths to advance that position.

Qantas Hotels comprises a diverse and highly engaged team who are collaborative, creative, respectful, analytical, open to new ideas and like to get the job done.

How we work

We believe that the best creativity comes when a diverse group of people work together to reach a shared objective. We form cross-functional Product Teams, using modern agile and lean practices to maximise customer value.

Standups, retrospectives, showcasing, pair-programming, user story kick-offs and design discussions are some of the common sights you’ll find at Qantas Hotels.

Our values

Qantas Hotels actively values diversity in our teams. We work in an inclusive way, sharing ideas and solving problems together. Our team is authentic and communicates openly, with sensitivity and integrity.

By eliminating waste and focusing on the right thing, we can afford to build quality in from the start. We’re open to trying new things, reflecting together to optimise every aspect of how we work, from personal development to our tools and practices.

We trust our teammates and appreciate their individual qualities, insights, and experience.

Culture and perks

  • Working practices designed to be as diverse and engaging as possible
  • Flexible working options
  • A culture of experimentation
  • Knowledge sharing practices that are ideal for personal development
  • Strong emphasis on good product and engineering principles
  • Personal training budget
  • Generous staff travel with The Qantas Group and other airlines
  • Discounts on hotel accommodation
  • Referral bonus programme
  • 10% time to express creativity and try things out
  • Great colleagues who care about each other