Product Management Lead

  1. Full-time, permanent opportunity based in our Melbourne office
  2. Lead Product & Design in a growing company that values modern practices
  3. Shape the creation of rewarding and personalised travel experiences

The Role

Reporting to the General Manager, you’ll lead a team of product managers and designers who work closely with software engineering and other business functions to create products that solve customer problems and meet measurable objectives.

As a key leader in the business, you’ll collaborate with peers (other department leads) and build relationships across Jetstar and Qantas to facilitate revenue growth and outstanding travel experiences for our customers. You’ll continue our proud tradition of infecting the Qantas Group with our progressive cultural mindset and product practices.

You’ll guide the team through strategic planning, product inception, discovery, delivery, launch and optimisation. You’ll help the team exploit validated product ideas and explore new ones. You’ll set the tone for the culture and work practices of the team, helping them to maintain and extend their position as an industry-leading group.

Key measures of success are compelling validated learning, EBIT growth, meeting customer expectations, and a happy and productive team.

Note: Whilst this is a Melbourne-based role, it requires some travel to foster collaboration with Sydney-based Qantas teams.

Some things you’ll do every day

  1. Participate as a member of the Hotels Leadership team, developing and communicating strategic priorities and role-modelling company values
  2. Facilitate the creation of a clear and engaging product vision that aligns to our strategic priorities and demonstrates a deep understanding of the customer, market and industry trends
  3. Lead, support and coach a product and design team that is truly progressive, adopting the latest industry practices to continually improve effectiveness in achieving customer outcomes
  4. Lead the team in creating positive working relationships with each other, and key stakeholders in Jetstar and Qantas

Who you are

  1. Strongly goals and results-focused - you see the bigger picture and are motivated by achieving targets and driving business growth
  2. Self-starter - you makes things happen, are organised, have a positive attitude and a commitment to cultivating a culture of autonomy, accountability and high performance
  3. You enjoy supporting and developing others, highlighting their achievements, improving their performance and guiding their careers
  4. Data-driven - you seek out both quantitative and qualitative data when making decisions and have good analytical skills
  5. User-centred - you understand the importance of customer input in crafting strategy and product improvements, you value leading techniques in this field
  6. Excellent communication skills – to influence key stakeholders, manage conflict and facilitate positive outcomes between competing priorities
  7. Courage - you cultivate psychological safety, are willing to challenge own and others preconceptions, you facilitate change and strive for improvement

What experience you’ll bring

  1. 10+ years experience in product management including significant experience in consumer-facing e-commerce or entertainment platforms (travel industry a plus)
  2. Demonstrated experience increasing the profitability of multiple products
  3. Deep experience leading or collaborating with product designers across the full delivery lifecycle, rich understanding of lean user-centered design
  4. Significant experience leading teams, having held at least a small number of direct reports previously, and 10+ years indirectly leading product delivery groups to achieve their goals
  5. Tertiary business qualifications desirable

If you're interested in joining our team, please get in touch. We'd love to hear from you.

Apply now

About Qantas Hotels

Qantas Hotels (formerly Hooroo) is a wholly-owned Qantas Group company that offers accommodation to Qantas and Jetstar customers. Despite being a relatively new business, we help thousands of customers choose the best accommodation option every day and are well positioned to continue that impressive growth.

We’re incredibly proud to be part of the larger Qantas Group family and are equally proud of our unique culture of operating like a nimble, highly autonomous, outcome-focused digital product company. Despite our products carrying the Qantas and Jetstar brands, we’re a newcomer and underdog in a fiercely competitive accommodation marketplace and we relish the opportunity to capitalise on our competitive strengths to advance that position.

Qantas Hotels comprises a diverse and highly engaged team who are collaborative, creative, respectful, analytical, open to new ideas and like to get the job done.

How we work

We believe that the best creativity comes when a diverse group of people work together to reach a shared objective. We form cross-functional Product Teams, using modern agile and lean practices to maximise customer value.

Standups, retrospectives, showcasing, pair-programming, user story kick-offs and design discussions are some of the common sights you’ll find at Qantas Hotels.

Our values

Qantas Hotels actively values diversity in our teams. We work in an inclusive way, sharing ideas and solving problems together. Our team is authentic and communicates openly, with sensitivity and integrity.

By eliminating waste and focusing on the right thing, we can afford to build quality in from the start. We’re open to trying new things, reflecting together to optimise every aspect of how we work, from personal development to our tools and practices.

We trust our teammates and appreciate their individual qualities, insights, and experience.

Culture and perks

  • Working practices designed to be as diverse and engaging as possible
  • Flexible working options
  • A culture of experimentation
  • Knowledge sharing practices that are ideal for personal development
  • Strong emphasis on good product and engineering principles
  • Personal training budget
  • Generous staff travel with The Qantas Group and other airlines
  • Referral bonus programme
  • Great colleagues who care about each other